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CODE Micro® Warranty & Product Returns

Procedures for Processing A Return and obtaining an RMA Form are listed at the end of this document. Please follow instructions closely:

New Products. CODE Micro Inc. is proud to offer a thirty day conditional warranty on all new products. Should any new product arrive defective or fail within thirty days of purchase, it will be either repaired or replaced. If it cannot be repaired or replaced, CODE Micro, Inc. will issue a credit for the full purchase amount of the product. Some manufacturer restrictions do exist and are outlined in the New Product Returns

After thirty days of purchase, all manufacturer warranties will apply and any warranty-related issues that arise must be taken up with the manufacturer directly.

Code Micro, Inc. specifically makes no warranty as to the suitability of any product for any particular application.

Refurbished Products. A 30 day conditional warranty on all refurbished products is offered. Should any refurbished product arrive defective or fail within thirty days of purchase, it will be either repaired or replaced. If it cannot be repaired or replaced, CODE Micro, Inc. will issue a credit for the full purchase amount of the product. Some manufacturer restrictions do exist and are outlined in the terms of sale.

Code Micro, Inc. specifically makes no warranty as to the suitability of any product for any particular application.

Extended Warranty Product ReturnsFor more information click here.

 

Product Returns - New Product

Defective Returns:

CODE Micro, Inc. will accept defective returns on most new product purchases up to thirty days from the date of purchase. Defective products may be returned for repair or replacement ONLY. If a suitable replacement cannot be found, a credit will be issued.

ALL returns are subject to approval by our Returns Department and require an RMA (Return Merchandise Authorization) number. Any returns that are shipped without an RMA number will not be processed. The instructions for obtaining a RMA can be found here (hyperlink).

All returns must received at CODE Micro’s offices within ten business days of the date the RMA was issued or the return will be denied and sent back freight collect.

Returned products must be returned undamaged and complete with all packaging in tact. This means it must be 100% complete with all it original packaging, manuals, and accessories. If the package is not complete, the return will be denied.

Any shortages or other discrepancies must be reported to CODE Micro, Inc. within five business days of delivery or it will not be processed.

No credits will be issued on items damaged in transit to CODE Micro, Inc. Customer is responsible for insuring the shipment and will be required to process any claim that becomes necessary.

Advance replacements will be at the discretion of CODE Micro, Inc. Failure to return original product will result in a charge for the replacement product at the current market price.

If the shipping carrier damages the merchandise during transit, the receiving party MUST make a notation on the shipping carrier’s delivery record and notify CODE Micro’s Return Department immediately to arrange for carrier inspection and the pick-up of the damaged merchandise. If CODE Micro, Inc. is not notified of the damaged goods within five business days of delivery, the regular return policy will over ride any claim of damage and will fall under any manufacturer restrictions that may apply.

Non-Defective Returns:

CODE Micro, Inc. will accept non-defective returns on most new product purchases up to seven days from the date of delivery. However, some manufacturers return policies (i.e. Apple, Compaq, HP, IBM, Intel, Toshiba, etc…) prohibit the return of non-defective products. In these cases, we are forced to abide by the manufacturer policy and will not accept any non-defective returns.

ALL returns are subject to approval by our Returns Department and require an RMA (Return Merchandise Authorization) number. Any returns that are shipped without an RMA number will not be processed. The instructions for obtaining a RMA can be found here.

All non-defective returns are subject to a 20% or $25 (whichever is greater) restocking fee. Shipping and handling costs are not refundable.

All returns must received at CODE Micro’s offices within ten business days of the date the RMA was issued or the return will be denied and sent back freight collect.

Returned products must be returned undamaged and complete with all packaging in tact. This means it must be 100% complete with all it original packaging, manuals, and accessories. If the package is not complete, the return will be denied.

Customer is responsible for all shipping costs associated with the return of a non-defective product.

Any shortages or other discrepancies must be reported to CODE Micro, Inc. within five business days of delivery or it will not be processed.

No credits will be issued on items damaged in transit to CODE Micro, Inc. Customer is responsible for insuring the shipment and will be required to process any claim that becomes necessary.

If the shipping carrier damages the merchandise during transit, the receiving party MUST make a notation on the shipping carrier’s delivery record and notify CODE Micro’s Return Department immediately to arrange for carrier inspection and the pick-up of the damaged merchandise. If CODE Micro, Inc. is not notified of the damaged goods within five business days of delivery, the regular return policy will over ride any claim of damage and will fall under any manufacturer restrictions that may apply.

On orders that are refused by the customer, a restocking fee (20% or $25 whichever is greater) and the shipping costs will be charged to the customer.

All software sales are final unless they are unopened and the seals are in tact.

Please note, CODE Micro, Inc. specifically makes no warranty as to the suitability of any product for any particular application. Please see the Terms and Conditions of Sale at: http://www.codemicro.com/store/sale_terms.php



Procedure for Processing A Return:

1. Obtain a Return Authorization (RMA) Form by clicking here (requires login).
2. Fill out the form completely.
3. Once the completed Return Authorization Form is received, it will be reviewed for approval. If it is approved, an RMA number will be assigned and sent to you. No returns of any type will be accepted without an RMA number.
4. Along with the RMA number a return address will be provided to you. Ship the product being returned immediately to ensure it is received within the ten-day window you have to get the product to us.





  
  
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