bullet Home
bullet Search Brand
bullet Search Product
bullet View Cart
bullet Checkout

bullet Guarantee
bullet Shop Securely
bullet Shipping
bullet Gov't & PO's

bullet Internat'l Sales
bullet Returns
bullet Help


What do our Customers Say?








Click Here

Huge Discounts on SmartSwitch Routers

Save $150 on Cabletron SmartSTACK

Offer2

Elsa Erazor Special Offer

CODE Micro Computer Superstore

 Returns

We are proud to offer you a 30-day Money Back 100% Satisfaction Guarantee! We strife to continually enhance our service to you so please send us your comments.

  • Shipped Products - US
  • Shipped Products - International
  •  


     To Return Shipped Product Purchases from the US:

    We would like to process your return as quickly as possible. To help us do this, please follow the instructions below. We must have all the information to process your return and refund your money.

    Return Policies:

    1. Returned products must be returned UNDAMAGED with all packing in tact.
    2. Most product returns must be received within the first 30 days of your purchase unless noted otherwise.
    3. All Software sales are final unless unopened with seals in tact.
    4. Defective product may only be exchanged for the same product within 30 days of purchase.
    5. Returns will only be accepted with an RMA (Return Merchandise Authorization) number given by a customer support representative. Packages sent back without an RMA number will not be processed and credit will not be issued.
    6. After receiving your RMA, products must be received within 10 working days for credit to be issued.
    7. All returns are subject to approval by our returns department, and will be subject to a 15% restocking fee. Shipping and Handling costs are not refundable.
    8. After submitting your request for a return, you will receive a response from us within 5 working days. You will receive an RMA number and address to ship to.
    9. The customer is responsible for all shipping costs when returning products, except when returning defective products.
    Return Instructions:
    • Contact us to submit your return.

    • Email to:  <cmsales@codemicro.com>
      Please include the following in your email:
        • your full name
        • your order number
        • the product name(s) and quantity being returned
        • the date of purchase
        • state whether the product is UNOPENED or defective.
    • Upon approval, we will email your RMA number and the address to ship the product(s) to.
    • Ship the product to the address given immediately. It must be received within 30 days of your purchase.
    • Once the product is received and confirmed UNOPENED or defective, your card will be credited.
    Back to the Top
     


     To Return Shipped Product Purchases from Countries Outside the US:

    We would like to process your return as quickly as possible. To help us do this, please follow the instructions below. We must have all the information to process your return and refund your money.

    International Return Policies:

    International customers enjoy the same service that we offer our domestic customers. However, we cannot control international laws that regulate the shipping of products. Because returns must go through customs, we are NOT responsible for any taxes, tariffs, and shipping costs on return products.

    1. ALL COSTS FOR INTERNATIONAL RETURNS WILL BE THE SOLE RESPONSIBILITY OF THE CUSTOMER.
    2. Returned products must be returned UNDAMAGED.
    3. Most product returns must be received within the first 30 days of your purchase unless noted otherwise.
    4. Defective product may only be exchanged for the same product within 30 days of purchase.
    5. Returns will only be accepted with an RMA (Return Merchandise Authorization) number given by a customer support representative. Packages sent back without an RMA number will not be processed and credit will not be issued.
    6. After receiving your RMA, products must be received within 10 working days for credit to be issued.
    7. All returns are subject to approval by our returns department, and will include a 15% restocking fee. Shipping and Handling costs are not refundable.
    8. After submitting your request for a return, you will receive a response from us within 10 working days. You will receive an RMA number and address to ship to.
    9. The customer is responsible for all shipping costs when returning products.
    Return Instructions:
    • Contact us to submit your return.

    • Email to:  <cmsales@codemicro.com>
      Please include the following in your email:
        • your full name
        • your order number
        • the product name(s) and quantity being returned
        • the date of purchase
        • state whether the product is UNOPENED or defective.
    • Upon approval, we will email your RMA number and the address to ship the product(s) back to.
    • Immediately ship the product to the address given. It must be received within 14 days of your purchase for credit to be given. Remember, YOU ARE RESPONSIBILE FOR ALL COSTS (shipping, taxes, tariffs, etc.) on return items.
    • Once the product is received and confirmed UNOPENED or defective, your card will be credited.

     TERMS and CONDITIONS of SALE

    • Price
    • All prices given here are based upon manufacturer's pricing to CODE Micro, Inc. and are subject to change without notice. All prices listed are in US Currency. Unless otherwise stated, pricing is F.O.B. at CODE Micro, Inc.' or its suppliers' facilities, and does not include freight or installation. Prices are exclusive of all taxes now in force or enacted in the future and therefore subject to an increase equal to the amount CODE Micro, Inc. may be required to collect or pay associated with the sale or delivery of items herein. CODE Micro, Inc. is not responsible for typographical or database pricing errors. Modification of this order by the customer after order acceptance by CODE Micro, Inc. may result in a change in price to reflect material and labor expenses incurred by CODE Micro, Inc. in making said modifications.
    • Warranty
    • The only applicable warranties will be provided by the manufacturers of the equipment listed herein. Any software is warranted only if, and to the extent of existence of, the applicable manufacturer's warranty and is distributed by CODE Micro, Inc. on an as-is basis without warranty by CODE Micro, Inc.. CODE Micro, Inc. does not warrant that the operation of any equipment or of any programs will be uninterrupted or error free, or that all programming errors will be corrected. CODE Micro, Inc. MAKES NO WARRANTIES REGARDING ITS PRODUCTS OR SERVICES (INCLUDING WITHOUT LIMITATION WARRANTIES AS TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) EITHER EXPRESSED OR IMPLIED. CODE Micro, Inc. SPECIFICALLY MAKES NO WARRANTIES AS TO THE SUITABILITY OF THE PRODUCTS OR SERVICES FOR ANY PARTICULAR APPLICATION. CUSTOMER ACKNOWLEDGES THAT IT IS CUSTOMER'S CHOICE OF HARDWARE OR SOFTWARE THAT IS AND HAS BEEN THE INSTRUMENTAL FACTOR IN THE SELECTION OF THE PRODUCTS FOR PURPOSES AND USES INTENDED BY THE CUSTOMER. IN NO EVENT SHALL CODE Micro, Inc. be liable for special, incidental or consequential damages in connection with, or arising out of, the furnishing, performance or use of any product or services covered by this agreement. Responsibility and/or liability of CODE Micro, Inc. shall, in connection with any product or service, be limited in maximum amount to the original purchase price of that product or service. Customer agrees that products and equipment shall be used in manner described by the original manufacturer thereof, otherwise any applicable warranty will become null and void. Any applicable warranty does not cover normal wear and tear and is contingent upon proper storage, installation, use and maintenance in conformance with applicable recommendations of manufacturer.
    • Payment
    • Payment in full shall be made at the time of placing the order, unless other arrangements have been made. Title passes to the Customer when merchandise is delivered to the Customer (or freight carrier) at CODE Micro, Inc.'s or its suppliers' facilities. CODE Micro, Inc. reserves the right to make partial shipments. Each shipment shall be a separate transaction and payment shall be made accordingly. If shipments are delayed by Customer for whatever reason, payment shall become due on the originally scheduled shipment date. Customer hereby grants to CODE Micro, Inc. a security interest in the equipment as security for the performance by customer of all its obligations in this agreement. Customer agrees to pay any and all expenses incurred by CODE Micro, Inc. associated with the collection of any monies owed to CODE Micro, Inc. by Customer or Customer's agents.
    • Delivery
    • Delivery shall be F.O.B. CODE Micro, Inc. or its suppliers' facilities, with shipping charges to be pre-paid by Customer to carrier. Regardless of whether shipping arrangements are made by Customer or CODE Micro, Inc., risk of loss shall pass to Customer upon delivery by CODE Micro, Inc. or CODE Micro, Inc.'s supplier, to carrier. In the absence of specific written instructions on the face of this document, CODE Micro, Inc. will select the carrier, but shall not thereby incur any responsibility or liability in connection with shipment, nor shall the carrier be construed to be an agent of CODE Micro, Inc.. CODE Micro, Inc. shall not be liable for any damages or penalty for delay in delivery or for failure to give notice of delay when such delay is due to the elements, acts of God, delays in transportation, delays in delivery by CODE Micro, Inc.'s vendors or any other causes beyond the reasonable control of CODE Micro, Inc.. The scheduled delivery date shall be extended by a period equal to the time lost because of any such delay.
    • Acceptance
    • Customer agrees to accept the listed equipment, programs, and programming services under the terms and conditions of this agreement. Customer further agrees, with respect to equipment and programming, to accept responsibility for 1) their selection to achieve the Customer's intended results, 2) their use and 3) the results obtained therefrom. Customer also has the responsibility for the selection and use of, and results obtained from, any other equipment, programs or services used with the equipment and programming. The terms and conditions of sale contained herein supersede all agreements made and purchase orders submitted to and accepted by CODE Micro, Inc..All sales shall be final once accepted by Customer. CODE Micro, Inc. is under no obligation to refund or exchange merchandise. CODE Micro, Inc. is entitled to reasonable storage fees for any merchandise left on its premises. Deposits or prepayments made prior to delivery are also non-refundable.

      All matters pertaining to this agreement shall be governed by the laws of the State of California.

      Back to the Top
    Copyright © 2001 All Rights Reserved CODE Micro, Inc.